Your items will ship in 3-7 business days from the time you place your order. For your convenience, we are pleased to offer standard shipping at a flat rate of $6. However, if you need the order sooner, please indicate in the buyers notes section at checkout. Additional charges may apply.
RETURNS & EXCHANGES
We want you to be completely happy with your order. If you are not satisfied we will gladly accept returns and exchanges accompanied by the original receipt for a refund or merchandise credit within 7 days of purchase. All refunds will be issued to the original form of payment. For a gift, merchandise credit will be issued for the full value of the merchandise when accompanied by a gift receipt. Custom orders cannot be returned and deposits on custom orders are not refundable. Please contact us for refund instructions. Shipping charges must be incurred by the customer.
BACK ORDERED ITEMS
Items that are currently out of stock, but are available for back order may take 4-6 weeks to ship. A customer service representative will contact you with the expected arrival date within two business days of ordering this item. You will have the option of canceling the order at this time. If the order is cancelled, the payment and any applicable taxes will be refunded.
CREDIT CARD USES
Isabella Tropea.com accepts the following credit cards & Paypal:
All purchases are processed using Paypal, however, you DO NOT need a Paypal account. Simply follow the instructions to check out as a guest.
ISABELLA TROPEA jewelry has been designed and manufactured to the highest quality standards. Proper care and maintenance will preserve the beauty and shine of your jewelry. Periodic examination of clasps and settings to ensure a secure fit is recommended. Take care to avoid exposing jewelry to substances containing bleach or ammonia and remove your jewelry before swimming in chlorinated water or the ocean. Always put your jewelry on after you dress to avoid contact with perfumes, cosmetics or other household chemicals.
When it is not being worn, always store your jewelry in your original ISABELLA TROPEA deluxe, satin pouch. To avoid scratches, each piece of jewelry should be stored separately and bracelets should always be stored flat.
Special attention should be paid to ISABELLA TROPEA gemstone jewelry. Avoid extreme temperature changes and contact with household chemicals. Never expose stones to hot solutions, abrasive cleaners or ultrasonic cleaners. With the exception of pearls, which require special care, gemstones may be cleaned with a non-abrasive jewelry cleaner.
Please accept our deepest apologies if any of our products need repair. Please email through the customer care page with "REPAIR" in the subject header to arrange for any repairs. All repairs are handled on a case by case basis. Charges and turnaround times are assessed once the item for repair has been received and evaluated by ISABELLA TROPEA.